Omnichannel AI
WhatsApp, calls, email, and web chat — one timeline, one customer record.
- Every channel in one shared timeline
- Customer identity linked across all channels
- AI and reps share the same conversation
- Route by channel, language, or urgency
WhatsApp, calls, email, web chat, Instagram, SMS — one inbox.
From minutes to seconds once the AI picks up first.
Identity resolved even when the channel changes mid-conversation.
Across AI → human handoffs and channel switches.
Core Capabilities
Connected across every channel
Capture, route, and reply — however the customer reaches you.
Shared timeline
One history across chat, calls, and email.
Unified profile
Every identity on one clean record.
Smart routing
Send by urgency, stage, or language.
AI handoff
AI replies first, then hands off with context.
Live dashboard
See pipeline health at a glance
Next action
From conversation to site visit
See the product
One platform. Every angle.
Never miss
a lead again.
AI qualifies leads, follows up, and updates your CRM — 24/7, 365 days.
New leads/day
Reply time
Coverage
Deals closed this month
Revenue this month
Book site visits
on autopilot.
AI books, confirms, and reminds — no-shows drop 28%.
Voice AI that
sounds human.
30+ languages. Inbound and outbound. No scripts to maintain.
Stop switching
between tools.
WhatsApp, calls, CRM, campaigns — one workspace.
Full context
on every lead.
Calls, chats, emails, visits, and intent score — one record, zero tab-switching.
Reports that drive action.
Pipeline value, rep performance, source ROI — updating live, no exports needed.
Win rate
Avg. cycle
Pipeline
MoM growth
Inside the platform
Go deep on capabilities, playbooks, and who it's for
Everything you need to know in three tabs — scan in under two minutes.
A unified workspace, not another inbox
Identity, routing, and context built into every conversation.
Identity resolution
Match conversations from any channel to one customer record.
- Phone, email, WhatsApp ID, and cookie-based web ID
- Automatic merge when a new channel appears
- Manual merge review for edge cases
- Custom identity fields for your industry
Smart routing
Assign conversations by urgency, language, or business rule.
- Round-robin, skill, or priority-based routing
- SLA clocks per channel and per segment
- Auto-escalate aged conversations to managers
- Fallback queues for after-hours coverage
AI + human handoff
AI handles first response, reps step in with full history.
- AI qualifies and answers common questions
- Handoff to a human with one click — no context loss
- Reps see the full timeline and suggested replies
- Whisper-in coaching during live sessions
Shared macros & templates
Reusable replies across every channel with variables.
- Team-shared templates with version history
- Dynamic variables from the customer record
- WhatsApp-approved template library synced live
- Multi-language variants with fallback
Conversation view
Every touchpoint on one chronological feed.
- Calls, chats, emails, notes, and stage changes
- Filter by channel, owner, or date range
- Expand a call to see transcript and signals
- Jump to any moment with deep-linkable timestamps
Live occupancy & SLA board
See how the team is loaded in real time.
- Open, waiting, and in-progress queues per channel
- SLA breach alerts before they become misses
- Team utilization and idle time visibility
- Automatic reassignment when reps go offline
How It Works
How omnichannel AI works
Capture every touchpoint
Calls, chats, forms, and messages in one workspace.
Resolve identity
History and ownership stay attached as channels change.
Route next action
Live signals assign owners or escalate.
The shift
Stop juggling five inboxes
Before
The old way
- Ten tabs open: WhatsApp, calls, email, chat
- Repeat discovery because history is siloed
- No unified view of who the customer is
- Handoffs lose context and slow down response
With Brixi
The new way
- One workspace — every channel in a single feed
- Full history attached to a single record
- Identity resolved even after a channel switch
- AI hands off to the right rep with full context
Industries
Works wherever conversations happen
Omnichannel is the default for sales teams across these segments.
Real Estate
Book site visits and run outbound across thousands of property leads.
EdTech
Qualify admission inquiries and nurture enrollments in regional languages.
Insurance & Lending
Run compliance-aware discovery and policy follow-ups at scale.
Healthcare
Book appointments, send reminders, and follow up on patient journeys.
E-commerce & D2C
Recover carts, confirm COD, and run loyalty broadcasts on WhatsApp.
Logistics & Services
Coordinate field teams, dispatch alerts, and confirm bookings live.
“Before Brixi our reps wasted the first two minutes of every call rebuilding context. Now the timeline is right there — we answer in seconds, not minutes.”
Rahul Mehta
VP Customer Experience
Signals
Signals across channels
Outcomes
What teams improve
- Cleaner handoffs— Reps step in with full history.
- Better visibility— See which channels drive conversion.
- Lower friction— One system, not ten tabs.
Integrations
Plugs into every channel you already run
WhatsApp Business API
Channel
Meta Ads
Lead source
Google Ads
Lead source
LinkedIn Ads
Lead source
Instagram DMs
Channel
Gmail / Outlook
Salesforce
CRM
HubSpot
CRM
Zoho CRM
CRM
Zapier
Automation
Webhooks
API
Google Sheets
Data
FAQ
Common questions
Next Step
See Omnichannel AI in your workflow
We'll map your channels into one Brixi workspace with routing, context, and handoffs.
Talk to BrixiCRM
A real-estate CRM with lead intent, pipeline stages, and conversation history in one place.
WhatsApp Marketing
Broadcasts, AI replies, shared inbox, and growth workflows on WhatsApp.
Performance Marketing
Turn paid ad spend into qualified pipeline with AI lead response and intent-based routing.
Voice AI
AI voice agents for inbound, outbound, and qualification calls at scale.
Buyer Intent Engine
Know which leads are actively evaluating you — across real estate, education, insurance, and other high-value funnels.
Workflow Orchestration
Trigger follow-ups, routing, reminders, and escalations from live signals.
Conversation Analysis
Turn calls and chats into intent, coaching, QA, and risk signals.