Identity resolution
Match conversations from any channel to one customer record.
Feature
Omnichannel AI that keeps every sales conversation in context
Unify WhatsApp, calls, email, and web chat into one customer timeline so AI and reps can reply, route, and hand off without losing history.
- Every channel in one shared timeline
- Customer identity linked across all channels
- AI and reps share the same conversation
- Route by channel, language, or urgency
<60s
AI-to-rep handoff with context
4+
channels in one workspace
1
shared customer record per lead
4+
Channels unified
-72%
First response time
1
Customer record
98%
Context retained
Platform snapshot
What teams see at a glance
Smart routing
Assign conversations by urgency, language, or business rule.
AI + human handoff
AI handles first response, reps step in with full history.
Shared macros & templates
Reusable replies across every channel with variables.
Playbooks
Routing, handoff, and coverage in one view.
WhatsApp ad reply → AI qualification → rep
Reply from Meta click-to-WhatsApp ad
Cross-channel re-engagement
Lead silent 7+ days on preferred channel
Priority escalation
High-value deal goes silent
Team views
Reps, managers, and ops work from the same record.
Rep
Full history, zero context rebuild.
One inbox for every channelSuggested replies and macros from historyNext-best-action queue sorted by intent
Manager
Live team load and SLA visibility.
Queue and occupancy dashboardsSLA hit rates per channel and segmentConversation QA with coaching clips
Admin / Ops
Routing, roles, and integrations in one place.
Drag-and-drop routing builderRole-based permissions and teamsAPI and webhook control surface
Cleaner handoffs
Reps step in with full history.
Better visibility
See which channels drive conversion.
Lower friction
One system, not ten tabs.
Signals
What the system carries across channels
Response speedLanguageLast channelBudget cluesVisit intentSentimentRe-engagementOwner
Integrations
Connect every channel to the same stack.
WhatsApp Business API
Meta Ads
Google Ads
LinkedIn Ads
Instagram DMs
Gmail / Outlook
Salesforce
HubSpot
FAQ
Common questions
Next Step
See Omnichannel AI in your workflow
We'll map your channels into one Brixi workspace with routing, context, and handoffs.
Voice AI
AI voice agents for inbound, outbound, support, and workflow calls at scale.
WhatsApp Marketing
Broadcasts, AI replies, shared inbox, and growth workflows on WhatsApp.
CRM
An AI-powered unified CRM with lead intent, pipeline stages, and every conversation in one place.
Workflow Orchestration
Trigger follow-ups, routing, reminders, and escalations from live signals.
Conversation Analysis
Turn calls and chats into intent, coaching, QA, and risk signals.
Buyer Intent Engine
Know which leads are actively evaluating you — across real estate, education, insurance, and other high-value funnels.
Performance Marketing
Turn paid ad spend into qualified pipeline with AI lead response and intent-based routing.