Brixi AI workforce running customer workflow automation

Workflow Automation That Moves Every Lead to the Next Step

Trigger routing, follow-up, reminders, CRM updates, AI handoffs, and escalations from every live customer signal across Brixi.

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Trusted by 1000+ customers across industries

Workflow impact

Automated Actions

250K+

Follow-ups, routing events, reminders, and escalations handled daily

Response Coverage

24/7

Workflows keep running after office hours, holidays, and campaign spikes

Live Triggers

50+

WhatsApp, voice, web chat, email, ads, CRM stages, and form events

Manual Cleanup

Less

Tasks, owners, outcomes, and next steps are created automatically

TRIGGER ENGINE

Start the Right Workflow From Every Customer Signal

Brixi listens to live conversations, ad clicks, form fills, missed calls, CRM changes, and campaign replies, then starts the next step automatically.

New Lead Capture

Create the lead, attach source and campaign context, dedupe records, and assign the first owner instantly.

Brixi creating a CRM lead from a new enquiry

ROUTING

Route Work to the Right Person, Queue, or AI Agent

Stop manually deciding who owns each conversation. Brixi routes by source, territory, language, urgency, value, availability, and customer history.

Owner Assignment

Assign leads and customers by pipeline, project, campaign, location, account owner, or round-robin logic.

Brixi assigning a qualified lead to the right owner

FOLLOW-UP

Keep Every Lead Moving Until There Is a Real Outcome

Automate the work that usually slips: callbacks, WhatsApp nudges, task reminders, campaign sequences, appointment confirmations, and post-call actions.

WhatsApp Nudges

Send personalized WhatsApp follow-ups from inquiry source, reply status, lead score, or stage movement.

Brixi WhatsApp follow-up automation

OPERATIONS

See Which Workflows Are Helping Revenue Move Faster

Managers get live visibility into automation health, SLA risk, response time, conversion impact, and stuck work across every customer channel.

SLA Visibility

Track overdue replies, late callbacks, unresolved conversations, and owner gaps before customers feel the delay.

Brixi SLA visibility for customer operations

Testimonials

Don't take our word, see what they say

Integrations

Integrations with all your favourite apps

100+ plug-and-play integrations to power your sales, support, and CRM workflows.

WhatsAppWhatsApp
WebsiteWebsite
Cal.comCal.com
CalendlyCalendly
Google CalendarGoogle Calendar
GmailGmail
OutlookOutlook
SlackSlack

AI-Native Marketing, Sales, & Support CRM for growth teams

Trusted by 1000+ customers across industries