AI conversation analysis for every sales call and chat
Score intent, objections, script adherence, and compliance across 100% of conversations, then push the next action into CRM and workflows.
- Detect urgency, hesitation, and sentiment
- Review script adherence and compliance
- Surface coaching cues from real calls
- Feed signals into CRM and workflows
Every call and chat — not a random 2% sample.
Typical uplift when coaching moves to real moments.
From breach to manager alert — not weekly review.
Intent, objection, compliance, sentiment, and more.
Core Capabilities
Analysis that changes what happens next
Use conversation data for quality, coaching, and follow-up.
Know which calls are ready-to-close
Detect urgency, hesitation, and sentiment automatically.
Score every rep against your playbook
Check discovery, objections, and compliance moments.
Clip missed asks and winning moments
Surface the moments managers should coach from.
Trigger CRM fields, tasks, and follow-ups
Push findings into records, routing, and workflows.
Live dashboard
See pipeline health at a glance
Next action
From conversation to site visit
See the product
One platform. Clear at a glance.
Never miss
a lead again.
AI replies, qualifies, and updates the record automatically.
New leads/day
Reply time
Coverage
Priya Sharma
Online
Hi, can I see the 3-BHK this weekend?
Saturday 11 AM works 👋 sending the location.
Site visit booked · Sat 11 AM
Closed this month
Revenue
Book meetings
on autopilot.
AI books, confirms, and reminds automatically.
Voice AI that
sounds human.
Calls handled in 70+ languages.
Stop switching
between tools.
WhatsApp, calls, CRM, and campaigns in one workspace.
Full context
on every lead.
Calls, chats, emails, visits, and intent on one record.
Reports that drive action.
Pipeline, performance, and source ROI updating live.
Win rate
Avg. cycle
Pipeline
MoM growth
Inside the platform
Go deep on capabilities, playbooks, and who it's for
Everything you need to know in three tabs — scan in under two minutes.
From raw transcripts to coachable moments
Every conversation becomes searchable, scorable, and actionable.
Transcription & diarization
Accurate multi-language transcripts with speaker separation.
- 70+ languages supported
- Speaker diarization for rep vs customer
- Timestamps and confidence scores per segment
- Searchable library of every conversation
Intent & sentiment
Live signals for readiness, hesitation, and objection.
- Intent scoring from budget, timeline, and authority cues
- Sentiment tracking moment-by-moment
- Objection type tagging with examples
- Escalation alerts for negative sentiment spikes
QA scorecards
Automatic QA across every call — not a random sample.
- Configurable scorecards per team or product
- Check discovery, compliance, and closing moments
- Agent ranking with drill-down to evidence
- Trend analysis to catch regressions early
Coaching library
Pull real moments into a shared coaching feed.
- Clip any moment with one click
- Tag clips by skill or objection type
- Share with reps inside the CRM timeline
- Track which clips actually change behavior
Compliance monitoring
Catch breaches the day they happen.
- Script adherence and mandatory disclosure checks
- Keyword and phrase alerts with audit trail
- Regional compliance rule packs
- Escalation to compliance team in real time
Signal write-back
Feed findings back into CRM, routing, and workflows.
- Auto-update lead score from call signals
- Trigger workflows from detected intent
- Attach structured fields to the lead record
- API access to every extracted signal
How It Works
Capture → Extract → Act
Capture
Voice and text become structured records.
Extract
Score intent, sentiment, objections, QA.
Act
Feed findings into coaching and routing.
The shift
QA before and after Brixi
Before
The old way
- Managers spot-check 1–2% of calls manually
- Coaching is based on anecdotes, not evidence
- Compliance breaches found weeks after they happen
- No feedback loop into routing or CRM
With Brixi
The new way
- 100% of conversations analyzed automatically
- Coaching clips pulled from real moments
- Compliance alerts in the same day
- Signals feed directly into routing and workflows
Industries
Built for teams that live on calls and chats
Industries where conversation quality drives revenue.
Real Estate
Book visits, qualify property leads, and run outbound follow-up at scale.
EdTech
Qualify admission inquiries and nurture enrollments in regional languages.
Insurance & Lending
Run compliance-aware discovery and policy follow-ups at scale.
Healthcare
Book appointments, send reminders, and follow up on patient journeys.
E-commerce & D2C
Recover carts, confirm COD, and run loyalty broadcasts on WhatsApp.
Logistics & Services
Coordinate field teams, dispatch alerts, and confirm bookings live.
“Our QA team used to review 2% of calls. Now we see every call, every objection, every missed ask — and our win rate has climbed 18 points in a quarter.”
Sanjay Iyer
Head of Sales Enablement
Signals
Signals Brixi extracts
Outcomes
What teams improve
- Faster coaching— Coach from real moments, not anecdotes.
- Clearer compliance— See where standards slip.
- Sharper prioritization— Intent helps decide who to work.
Integrations
Connects to your stack
WhatsApp Business API
Channel
Meta Ads
Lead source
Google Ads
Lead source
LinkedIn Ads
Lead source
Instagram DMs
Channel
Gmail / Outlook
Salesforce
CRM
HubSpot
CRM
Zoho CRM
CRM
Zapier
Automation
Webhooks
API
Google Sheets
Data
FAQ
Common questions
Next Step
See Conversation Analysis on your calls
We'll turn real conversations into QA views, coaching cues, and workflow triggers.
Voice AI
AI voice agents for inbound, outbound, support, and workflow calls at scale.
WhatsApp Marketing
Broadcasts, AI replies, shared inbox, and growth workflows on WhatsApp.
CRM
An AI-powered unified CRM with lead intent, pipeline stages, and every conversation in one place.
Omnichannel AI
Keep WhatsApp, calls, email, and web chat in one shared context layer.
Workflow Orchestration
Trigger follow-ups, routing, reminders, and escalations from live signals.
Buyer Intent Engine
Know which leads are actively evaluating you — across real estate, education, insurance, and other high-value funnels.
Performance Marketing
Turn paid ad spend into qualified pipeline with AI lead response and intent-based routing.