What should I include in a support ticket?

Include your account ID if you have it, the affected category, what changed, when the issue started, and the users or channels impacted. Screenshots or exports can be shared later with the support team if needed.

When should I mark a ticket urgent?

Use urgent for production-blocking issues: account lockouts, major WhatsApp delivery failures, voice agent failures, CRM sync failures, or billing and access blockers.

Can Brixi help configure workflows and integrations?

Yes. Support can help with workflow setup, routing rules, CRM sync, WhatsApp campaign configuration, voice AI flows, and integration troubleshooting.

Do Enterprise customers get priority support?

Enterprise workspaces can be routed with higher priority based on their support plan. Include your account ID so the team can identify your workspace quickly.

Can non-customers submit a support ticket?

The support queue is designed for existing Brixi accounts. If you are evaluating Brixi or need sales help, use the contact or demo flow instead.

Brixi Support

Get the right help for your Brixi workspace.

Create a ticket for account access, CRM, WhatsApp, voice AI, workflows, billing, integrations, and live operations. We route requests by category, priority, and account context.

Create support ticket Contact sales

Account ID optional

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Priority routing

What support can help with

Pick the closest category in the ticket form. The details you add help support triage the issue without a long back-and-forth.

Account access

CRM and dashboard

Pipeline views, lead records, activity history, dashboards, and routing.

WhatsApp and voice

Message delivery, templates, AI replies, calling flows, and handoffs.

Workflows and integrations

Automations, CRM sync, webhooks, calendar tools, sheets, and ad channels.

Priority guide

Choose priority by business impact.

Urgent is reserved for issues that block live operations. For setup help and non-blocking fixes, medium or low keeps the queue accurate.

Urgent

Production-impacting issues such as login lockouts, major delivery failures, voice agent outages, or broken syncs.

High

Issues affecting active campaigns, sales operations, or multiple team members.

Medium

Configuration questions, workflow changes, reporting gaps, and non-blocking product issues.

Low

General questions, minor edits, usage guidance, and future improvements.

Setup and success support

Brixi support also helps teams shape workflows, connect tools, and tune operations after launch.

Workflow mapping and routing logic

CRM, calendar, and webhook guidance

WhatsApp campaign and template setup

Voice AI flow troubleshooting

Conversation analysis and QA signals

Launch checks for live operations

Support FAQs

Practical answers for submitting and routing support requests.