Encryption
Brixi protects customer data with encryption in transit and at rest, including secure web communications over SSL/TLS.
BrixiAI Trust Center
Security, compliance, and data protection for customer operations.
Brixi brings CRM, conversations, AI assistants, workflow automation, and buyer intelligence into one platform. This page explains how we protect customer data, govern processors, and support security reviews.
TLS
encryption in transit
At rest
encrypted storage
DPA
processor agreements
Security posture
Controls across data, people, and providers
Encryption
Data protected in transit and at rest.
Access
RBAC, least privilege, and MFA-supported accounts.
Processors
Third parties bound by data protection obligations.
Response
Incident and breach notification procedures.
Enterprise-Ready Security and Reliability
The AI Workforce centralizes critical conversations and data, so security, encryption, and uptime are treated as product requirements, not add-ons.
Cloud infrastructure
Hosted on secure cloud infrastructure built for scale, monitoring, and reliability.
Data encryption
Customer data is protected with TLS encryption in transit and AES-256 encryption at rest.
99.9% uptime SLA
Availability protections with failover and disaster recovery planning for critical workflows.
Security controls
Built around protection, continuity, and accountable access.
Access control
Role-based access, least-privilege practices, and MFA support help limit access to customer and account data.
Infrastructure security
Cloud infrastructure, encrypted backups, monitoring, and disaster recovery planning support platform reliability.
Security reviews
Brixi maintains security audits, vulnerability assessments, employee training, and policy review practices.
Incident response
Breach response and notification procedures are documented for handling security incidents under applicable law.
Processor governance
Third-party service providers are selected for specific purposes and bound by data protection obligations.
Compliance posture
Privacy and governance for customer data.
Brixi supports customer-facing teams handling leads, conversations, call records, CRM data, and workflow history. Our policies define how that data is retained, transferred, protected, and processed.
Applicable privacy posture
Brixi aligns its privacy posture with applicable data protection requirements, customer agreements, and service-provider obligations.
Data ownership
Customers retain ownership of customer, lead, and business data uploaded or synchronized into Brixi.
Data localization and transfers
Brixi applies safeguards for cross-border processing and third-party transfers where customer workflows or providers require them.
Retention and deletion
Customer data is retained according to account status, legal requirements, customer instructions, and backup retention practices.
Data handling
AI and integrations follow defined data boundaries.
Brixi processes customer data to deliver CRM, communication, automation, AI assistant, and reporting workflows. Customer-connected accounts are scoped to the permissions granted during setup.
Practical boundaries
How customer data moves through Brixi.
AI processors receive only the context needed for the requested assistant, summary, routing, or analysis task.
Connected apps and channels process data only after customer authorization and configuration.
Processors are used for defined roles such as hosting, storage, voice, messaging, workspace sync, delivery, and monitoring.
Customers can request export or deletion according to their agreement and applicable legal requirements.
Processors
Service providers used to operate Brixi.
These providers support hosting, AI, voice, communications, workspace sync, and delivery. Exact applicability depends on the products and channels a customer enables.
Cloud infrastructure
AWS
Cloud infrastructure
Hosting, storage, network delivery, backups, and infrastructure operations.
Cloud infrastructure
DigitalOcean
Cloud infrastructure
Infrastructure capacity for application services, workloads, and managed operations.
AI model processing
OpenAI
AI model provider
Language-model inference for AI assistants, summaries, classification, routing, and next-best actions.
AI model processing
Anthropic
AI model provider
Language-model inference for AI assistants, reasoning, classification, summarization, and workflow support.
AI model processing
Gemini
AI model provider
Language-model inference and multimodal AI support for customer-authorized assistant and workflow tasks.
Voice and speech
Cartesia
Voice AI provider
Real-time voice and speech capabilities for AI voice interactions.
Voice and speech
ElevenLabs
Voice generation provider
Voice generation and conversational speech services for AI calling workflows.
Messaging and social channels
Meta
Messaging and ad platform provider
WhatsApp Business, Instagram, Facebook messaging, and lead-ad surfaces.
Workspace and productivity
Workspace, ads, and analytics provider
Gmail, Calendar, Meet, Drive, Sheets, Google Ads, and Analytics workflows.
Workspace and productivity
Microsoft
Workspace and meeting provider
Outlook, Outlook Calendar, Microsoft Teams, and Microsoft 365 connected workflows.
Ta
OptionalDelivery and telecom
Telecom and carrier providers
Voice and message delivery
Phone number routing, call delivery, SMS or voice transport, and regional telecom connectivity.
Availability
99.9% uptime SLA with reliability planning.
Backups
Automated backup systems with encrypted storage.
Reviews
Annual security and privacy policy reviews.
Security review ready
Bring your compliance and procurement questions to Brixi.
We can walk through data flows, processor applicability, encryption, access controls, retention, and customer-specific deployment questions.