Booking inquiry capture
Trip dates, destination, group size, budget, and package interest are captured from chat, calls, and forms.
Agents quote with full context from the first touch.
Brixi for Travel & Hospitality
Book more guests. Delight every stay.
Travel decisions happen in minutes and every delayed reply is a lost booking. Brixi's Aria AI agents handle booking inquiries and guest questions in under 3 seconds in 10+ languages, Workflows automate pre-stay and post-stay journeys, and the unified guest CRM keeps every reservation, preference, and loyalty touch in one timeline.
<3s
AI response in 10+ languages, 24/7
+40%
higher direct booking conversion
1 CRM
guest timeline from inquiry to repeat stay
One platform across every travel & hospitality channel
Web chatWhatsAppEmailVoice calls
CRM automation in practice
A travel CRM for bookings, concierge requests, and guest follow-up
Coordinate package inquiries, hotel or itinerary preferences, booking confirmations, concierge handoffs, and review asks.
Concierge and handoff routing
VIP requests, itinerary changes, and urgent travel issues route to the right desk with conversation history.
Guests do not repeat details across channels.
Review and repeat-trip workflows
Post-stay sentiment, review requests, and future travel nudges trigger from completed booking records.
Guest relationships continue after checkout.
Who it’s for
Built for every travel & hospitality sub-vertical
Same platform, tuned for how your specific segment sells, books and retains revenue.
01
Aria multilingual AI concierge
Aria multilingual AI concierge
Handles booking questions, itinerary changes, and pre-arrival service in 10+ languages across every channel.
Where it hurts
- A guest asks about availability at 11 PM. The front desk replies at 9 AM. By then the booking has gone to Booking.com and the hotel has paid the commission.
What Brixi delivers
- Handles booking questions, itinerary changes, and pre-arrival service in 10+ languages across every channel.
02
Direct booking workflows
Direct booking workflows
Behavior-triggered sequences convert inquiries into direct bookings — cutting OTA commissions and growing margin.
Where it hurts
- International guests expect support in their language — and without 24/7 multilingual coverage, international booking conversion tanks.
What Brixi delivers
- Behavior-triggered sequences convert inquiries into direct bookings — cutting OTA commissions and growing margin.
03
Unified guest CRM
Unified guest CRM
One record per guest with every stay, preference, request, and loyalty touch — shared across reservations, front desk, and revenue teams.
Where it hurts
- Without a unified guest timeline, every stay starts from scratch — missing upsell moments, loyalty touches, and repeat-booking revenue.
What Brixi delivers
- One record per guest with every stay, preference, request, and loyalty touch — shared across reservations, front desk, and revenue teams.
04
Pulse guest
Pulse guest-intent intelligence
Reads guest behavior to flag upsell, repeat-booking, and recovery moments in real time.
Where it hurts
- A guest asks about availability at 11 PM. The front desk replies at 9 AM. By then the booking has gone to Booking.com and the hotel has paid the commission.
What Brixi delivers
- Reads guest behavior to flag upsell, repeat-booking, and recovery moments in real time.
How Brixi works for Travel & Hospitality
Travel & Hospitality follow-up, configured on a flexible CRM
These examples use Brixi primitives every team can configure: lead records, custom fields, conversations, tasks, routing, reminders, and buyer-intent signals.
AI conversation
Aria multilingual AI concierge
Handles booking questions, itinerary changes, and pre-arrival service in 10+ languages across every channel. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Web chat, WhatsApp, Email, Voice calls.
- Handles booking questions, itinerary changes, and pre-arrival service in 10+ languages across every channel.
- Native integration with Booking.com and Google
- Capture bookings in any language, any channel, any time zone
- Dashboards built for your team’s weekly review
Pipeline truth
Direct booking workflows
Behavior-triggered sequences convert inquiries into direct bookings — cutting OTA commissions and growing margin. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Web chat, WhatsApp, Email, Voice calls.
- Behavior-triggered sequences convert inquiries into direct bookings — cutting OTA commissions and growing margin.
- Native integration with Booking.com and Google
- Grow direct bookings and cut OTA commission costs
- Dashboards built for your team’s weekly review
Lifecycle automation
Unified guest CRM
One record per guest with every stay, preference, request, and loyalty touch — shared across reservations, front desk, and revenue teams. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Web chat, WhatsApp, Email, Voice calls.
- One record per guest with every stay, preference, request, and loyalty touch — shared across reservations, front desk, and revenue teams.
- Native integration with Booking.com and Google
- Turn one-time guests into repeat revenue with automated retention
- Dashboards built for your team’s weekly review
Where revenue leaks today
What Travel & Hospitality teams lose without Brixi
From first search to repeat booking: Brixi helps hotels, OTAs, and tour operators capture every inquiry, automate guest service across languages, and grow direct-booking revenue — without scaling reservation teams.
01
Booking revenue leaks to OTAs during the response gap
A guest asks about availability at 11 PM. The front desk replies at 9 AM. By then the booking has gone to Booking.com and the hotel has paid the commission.
Brixi closes this leak
02
Multilingual guest service is impossible to staff
International guests expect support in their language — and without 24/7 multilingual coverage, international booking conversion tanks.
Brixi closes this leak
03
Guest preferences are lost across every stay
Without a unified guest timeline, every stay starts from scratch — missing upsell moments, loyalty touches, and repeat-booking revenue.
Brixi closes this leak
For every role on your team
Role-specific views on the same customer record
Brixi keeps the underlying record shared while each role sees the context, tasks, and next actions relevant to their work.
Head of Sales
Grow travel & hospitality revenue predictably
Pipeline visibility by stage, source and agent. Forecasts that actually match what closes.
Operations lead
Automate the repetitive 80%
Workflows take care of reminders, reschedules and document chases so ops focuses on exceptions.
Marketing head
Tie every campaign to booked revenue
UTM-tagged conversations, source attribution and cohort analytics across every channel.
CX & retention
Keep customers longer
Lifecycle nudges, sentiment detection, and retention playbooks tuned to your buyers.
The Brixi journey
How travel teams use Brixi to grow bookings
From first search to repeat guest — Aria responds in any language, Workflows drive booking and upsell journeys, and the CRM keeps every guest preference and stay in one timeline.
Step 1
01Inquire (Aria)
Aria answers availability, pricing, and amenity questions in 10+ languages across WhatsApp, web chat, and voice — 24/7.
Step 2
02Book (Workflows)
Direct booking nudges, rate quotes, and confirmation flows convert interest into reservations before OTAs win the sale.
Step 3
03Delight (Omnichannel)
Pre-arrival prep, in-stay concierge support, and upsell offers land at the right moment in the guest's preferred channel.
Step 4
04Return (Pulse)
Post-stay retention flows and loyalty triggers turn one-time guests into repeat revenue.
AI + CRM at work
AI response, intent signals, CRM, and workflows in one motion
Brixi does not require a separate vertical product to be useful. Teams configure the same CRM, channels, and workflow layer around their own lead stages and operating rules.
AI
Aria multilingual concierge
AI agent trained for hospitality conversations — bookings, amenities, itineraries, service requests.
Books more guests in more languages without staffing the front desk 24/7.
Automation
Booking & stay workflows
Automated flows for booking close, pre-arrival prep, upsell, and post-stay retention.
Lifts direct booking conversion and guest lifetime value.
CRM
Unified guest CRM
One guest timeline across every stay, preference, request, and loyalty touch.
Powers personalised service and repeat-booking revenue.
Intelligence
Pulse guest-intent intelligence
Flags upsell, recovery, and repeat-booking moments from real guest behavior.
Turns every interaction into a retention or expansion signal.
Numbers that move
What changes when Brixi goes live
Typical results within 60 days of rollout for travel & hospitality teams.
First-response time
Before
Hours
With Brixi
< 5s
Lead → meeting conversion
Before
Industry avg
With Brixi
↑ 2.1×
Agent hours saved / week
Before
—
With Brixi
24+ hrs
Dormant reactivation
Before
< 8%
With Brixi
22%
Compliance-ready
AI that your auditor can read
Every conversation, consent and approval is logged — so you never trade speed for oversight.
Consent-first messaging
Granular opt-in capture and one-tap opt-out across every outbound channel.
Audit logs on every interaction
Immutable logs for every AI conversation, with PII redaction on stored transcripts.
Role-based access
Tenant-scoped access so teams only see the pipelines and data they are authorised for.
Data residency options
Regional hosting (India, UAE, EU, North America) with tenant isolation.
Core capabilities
Everything Travel & Hospitality teams need in one platform
Aria multilingual AI concierge
Handles booking questions, itinerary changes, and pre-arrival service in 10+ languages across every channel.
Direct booking workflows
Behavior-triggered sequences convert inquiries into direct bookings — cutting OTA commissions and growing margin.
Unified guest CRM
One record per guest with every stay, preference, request, and loyalty touch — shared across reservations, front desk, and revenue teams.
Pulse guest-intent intelligence
Reads guest behavior to flag upsell, repeat-booking, and recovery moments in real time.
Works with your stack
Connect Brixi to the tools you already use
Booking.comGoogle
WhatsApp
Meta AdsStripeMailchimp
WhatsAppMeta AdsStripeMailchimpReal use cases
What teams ship with Brixi on day one
1
Capture a 2 AM booking inquiry in French
A Paris traveler messages availability at 2 AM local — Aria replies in French, books the room, and triggers a welcome flow before the guest wakes up.
2
Cut OTA commission on repeat stays
Past guests receive direct-booking offers with loyalty perks — shifting revenue from OTAs to direct channels.
3
Upsell during pre-arrival
Pulse flags a long-stay booking and auto-launches an upgrade and experience offer 48 hours before check-in.
Frequently asked
Answers before you ask
How fast can we launch Brixi for travel & hospitality?+
Most teams go live in 2–3 weeks. Complex integrations add another 1–2 weeks.
Does Brixi replace our existing CRM?+
Brixi can replace or complement your CRM. We integrate with Booking.com, Google, WhatsApp and more.
Can Aria handle conversations in our customers’ languages?+
Yes. Aria supports 20+ languages with mid-conversation language switching.
What does pricing look like?+
Brixi is priced per team seat and conversation volume. Book a demo for a tailored quote.
Ready to grow revenue?
See Brixi working for your travel & hospitality team.
Book a 30-minute demo. We’ll map Brixi’s AI agents, CRM and workflows to your exact channels, team structure and revenue goals.
Trusted by revenue teams across 4+ channels.