Travel decisions happen in minutes and every delayed reply is a lost booking. Brixi's Aria AI agents handle booking inquiries and guest questions in under 3 seconds in 10+ languages, Workflows automate pre-stay and post-stay journeys, and the unified guest CRM keeps every reservation, preference, and loyalty touch in one timeline.
<3s
AI response in 10+ languages, 24/7
+40%
higher direct booking conversion
1 CRM
guest timeline from inquiry to repeat stay
One platform across every travel & hospitality channel
Who it’s for
Same platform, tuned for how your specific segment sells, books and retains revenue.
Aria multilingual AI concierge
Handles booking questions, itinerary changes, and pre-arrival service in 10+ languages across every channel.
Where it hurts
What Brixi delivers
Direct booking workflows
Behavior-triggered sequences convert inquiries into direct bookings — cutting OTA commissions and growing margin.
Where it hurts
What Brixi delivers
Unified guest CRM
One record per guest with every stay, preference, request, and loyalty touch — shared across reservations, front desk, and revenue teams.
Where it hurts
What Brixi delivers
Pulse guest-intent intelligence
Reads guest behavior to flag upsell, repeat-booking, and recovery moments in real time.
Where it hurts
What Brixi delivers
How Brixi works for Travel & Hospitality
AI conversation
Handles booking questions, itinerary changes, and pre-arrival service in 10+ languages across every channel. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Web chat, WhatsApp, Email, Voice calls.
Pipeline truth
Behavior-triggered sequences convert inquiries into direct bookings — cutting OTA commissions and growing margin. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Web chat, WhatsApp, Email, Voice calls.
Lifecycle automation
One record per guest with every stay, preference, request, and loyalty touch — shared across reservations, front desk, and revenue teams. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Web chat, WhatsApp, Email, Voice calls.
Where revenue leaks today
From first search to repeat booking: Brixi helps hotels, OTAs, and tour operators capture every inquiry, automate guest service across languages, and grow direct-booking revenue — without scaling reservation teams.
A guest asks about availability at 11 PM. The front desk replies at 9 AM. By then the booking has gone to Booking.com and the hotel has paid the commission.
International guests expect support in their language — and without 24/7 multilingual coverage, international booking conversion tanks.
Without a unified guest timeline, every stay starts from scratch — missing upsell moments, loyalty touches, and repeat-booking revenue.
For every role on your team
Brixi gives every team the view they need, without forcing them into someone else’s workflow.
Head of Sales
Pipeline visibility by stage, source and agent. Forecasts that actually match what closes.
Operations lead
Workflows take care of reminders, reschedules and document chases so ops focuses on exceptions.
Marketing head
UTM-tagged conversations, source attribution and cohort analytics across every channel.
CX & retention
Lifecycle nudges, sentiment detection, and retention playbooks tuned to your buyers.
The Brixi journey
From first search to repeat guest — Aria responds in any language, Workflows drive booking and upsell journeys, and the CRM keeps every guest preference and stay in one timeline.
Step 1
01Aria answers availability, pricing, and amenity questions in 10+ languages across WhatsApp, web chat, and voice — 24/7.
Step 2
02Direct booking nudges, rate quotes, and confirmation flows convert interest into reservations before OTAs win the sale.
Step 3
03Pre-arrival prep, in-stay concierge support, and upsell offers land at the right moment in the guest's preferred channel.
Step 4
04Post-stay retention flows and loyalty triggers turn one-time guests into repeat revenue.
AI + CRM at work
Four products, one platform. Working together in ways that wouldn’t be possible if you stitched them from point tools.
AI agent trained for hospitality conversations — bookings, amenities, itineraries, service requests.
Books more guests in more languages without staffing the front desk 24/7.
Automated flows for booking close, pre-arrival prep, upsell, and post-stay retention.
Lifts direct booking conversion and guest lifetime value.
One guest timeline across every stay, preference, request, and loyalty touch.
Powers personalised service and repeat-booking revenue.
Flags upsell, recovery, and repeat-booking moments from real guest behavior.
Turns every interaction into a retention or expansion signal.
Numbers that move
Typical results within 60 days of rollout for travel & hospitality teams.
First-response time
Before
Hours
With Brixi
< 5s
Lead → meeting conversion
Before
Industry avg
With Brixi
↑ 2.1×
Agent hours saved / week
Before
—
With Brixi
24+ hrs
Dormant reactivation
Before
< 8%
With Brixi
22%
Compliance-ready
Every conversation, consent and approval is logged — so you never trade speed for oversight.
Granular opt-in capture and one-tap opt-out across every outbound channel.
Immutable logs for every AI conversation, with PII redaction on stored transcripts.
Tenant-scoped access so teams only see the pipelines and data they are authorised for.
Regional hosting (India, UAE, EU, North America) with tenant isolation.
Core capabilities
Handles booking questions, itinerary changes, and pre-arrival service in 10+ languages across every channel.
Behavior-triggered sequences convert inquiries into direct bookings — cutting OTA commissions and growing margin.
One record per guest with every stay, preference, request, and loyalty touch — shared across reservations, front desk, and revenue teams.
Reads guest behavior to flag upsell, repeat-booking, and recovery moments in real time.
Works with your stack
Real use cases
A Paris traveler messages availability at 2 AM local — Aria replies in French, books the room, and triggers a welcome flow before the guest wakes up.
Past guests receive direct-booking offers with loyalty perks — shifting revenue from OTAs to direct channels.
Pulse flags a long-stay booking and auto-launches an upgrade and experience offer 48 hours before check-in.
Frequently asked
Most teams go live in 2–3 weeks. Complex integrations add another 1–2 weeks.
Brixi can replace or complement your CRM. We integrate with Booking.com, Google, WhatsApp and more.
Yes. Aria supports 20+ languages with mid-conversation language switching.
Brixi is priced per team seat and conversation volume. Book a demo for a tailored quote.
Ready to grow revenue?
Book a 30-minute demo. We’ll map Brixi’s AI agents, CRM and workflows to your exact channels, team structure and revenue goals.
Trusted by revenue teams across 4+ channels.