Every angry review, unanswered DM, and late support reply erodes customer lifetime value. Brixi's Aria AI agents handle public and private conversations with sentiment-aware tone, Workflows route escalations to the right human in seconds, and the unified CRM keeps every touch in one record so recovery, retention, and advocacy moments never slip.
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AI response across public, private, and voice channels
24/7
sentiment-aware triage and routing
1 CRM
customer timeline from complaint to advocacy
One platform across every orm & cx channel
Who it’s for
Same platform, tuned for how your specific segment sells, books and retains revenue.
Sentiment-aware AI triage
Detect tone, topic, and urgency across Instagram, Facebook, reviews, calls, and inbox — and respond or escalate automatically.
Where it hurts
What Brixi delivers
Omnichannel resolution in one timeline
Coordinate replies, support calls, escalations, and follow-ups across every channel without losing customer context.
Where it hurts
What Brixi delivers
Reputation-to-retention analytics
Measure issue sources, resolution speed, sentiment change, and the link between CX quality and churn.
Where it hurts
What Brixi delivers
Brand-safe operational guardrails
Keep every AI reply aligned to approved tone, escalation logic, and brand-handling rules — protecting your public reputation.
Where it hurts
What Brixi delivers
How Brixi works for ORM & CX
AI conversation
Detect tone, topic, and urgency across Instagram, Facebook, reviews, calls, and inbox — and respond or escalate automatically. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Instagram, Facebook, Voice calls, Support inbox.
Pipeline truth
Coordinate replies, support calls, escalations, and follow-ups across every channel without losing customer context. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Instagram, Facebook, Voice calls, Support inbox.
Lifecycle automation
Measure issue sources, resolution speed, sentiment change, and the link between CX quality and churn. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Instagram, Facebook, Voice calls, Support inbox.
Where revenue leaks today
From public review to resolved complaint to loyal advocate: Brixi helps brand, support, and CX teams defend reputation, recover at-risk customers, and turn great service into measurable retention revenue.
A 2-hour delay on a public complaint destroys trust. Every minute of silence on a negative review or DM is revenue quietly leaving for a competitor.
Comments, reviews, DMs, support calls, and tickets live in different tools — so agents repeat discovery, customers repeat themselves, and revenue walks out the door.
Even resolved issues rarely turn into advocacy. Without a closed loop on sentiment and retention, brands never reinvest recovered customers into loyalty revenue.
For every role on your team
Brixi gives every team the view they need, without forcing them into someone else’s workflow.
Head of Sales
Pipeline visibility by stage, source and agent. Forecasts that actually match what closes.
Operations lead
Workflows take care of reminders, reschedules and document chases so ops focuses on exceptions.
Marketing head
UTM-tagged conversations, source attribution and cohort analytics across every channel.
CX & retention
Lifecycle nudges, sentiment detection, and retention playbooks tuned to your buyers.
The Brixi journey
From first public signal to resolved loyal customer — Aria triages tone, Workflows route urgency, Pulse tracks sentiment, and the CRM keeps every team aligned on saving the relationship.
Step 1
01Pulse conversation analysis reads tone, urgency, and topic the moment a comment, DM, or support call arrives.
Step 2
02Aria replies in under 3 seconds, deflects routine service questions, and escalates genuine crises to the right human with full context.
Step 3
03One unified customer record means agents never force customers to repeat — cutting resolution time and reducing churn risk.
Step 4
04After resolution, Workflows measure sentiment improvement, trigger recovery offers, and surface advocates for case studies and referrals.
AI + CRM at work
Four products, one platform. Working together in ways that wouldn’t be possible if you stitched them from point tools.
AI agent that handles DMs, comments, reviews, and support calls with tone-matched responses and escalation logic.
Protects brand reputation while deflecting repetitive support.
Reads intent, sentiment, urgency, and resolution quality across every conversation.
Surfaces churn risk and advocacy moments in real time.
One timeline per customer with every complaint, resolution, purchase, and follow-up — shared across support, CX, and brand teams.
Cuts resolution time and eliminates "repeat-your-issue" frustration.
Post-resolution flows that measure sentiment change, trigger recovery offers, and surface advocates for referral programs.
Turns service recovery into retention and expansion revenue.
Numbers that move
Typical results within 60 days of rollout for orm & cx teams.
First-response time
Before
Hours
With Brixi
< 5s
Lead → meeting conversion
Before
Industry avg
With Brixi
↑ 2.1×
Agent hours saved / week
Before
—
With Brixi
24+ hrs
Dormant reactivation
Before
< 8%
With Brixi
22%
Compliance-ready
Every conversation, consent and approval is logged — so you never trade speed for oversight.
Granular opt-in capture and one-tap opt-out across every outbound channel.
Immutable logs for every AI conversation, with PII redaction on stored transcripts.
Tenant-scoped access so teams only see the pipelines and data they are authorised for.
Regional hosting (India, UAE, EU, North America) with tenant isolation.
Core capabilities
Detect tone, topic, and urgency across Instagram, Facebook, reviews, calls, and inbox — and respond or escalate automatically.
Coordinate replies, support calls, escalations, and follow-ups across every channel without losing customer context.
Measure issue sources, resolution speed, sentiment change, and the link between CX quality and churn.
Keep every AI reply aligned to approved tone, escalation logic, and brand-handling rules — protecting your public reputation.
Works with your stack
Real use cases
Pulse detects negative sentiment in a support call and auto-routes it to a senior agent with a recovery offer ready to go.
Aria answers Instagram comments and reviews 24/7 with brand-safe replies — preventing public moments from becoming viral crises.
When sentiment improves post-resolution, Workflows trigger a referral or case study invitation at the perfect moment.
Frequently asked
Most teams go live in 2–3 weeks. Complex integrations add another 1–2 weeks.
Brixi can replace or complement your CRM. We integrate with Instagram, Facebook, Salesforce and more.
Yes. Aria supports 20+ languages with mid-conversation language switching.
Brixi is priced per team seat and conversation volume. Book a demo for a tailored quote.
Ready to grow revenue?
Book a 30-minute demo. We’ll map Brixi’s AI agents, CRM and workflows to your exact channels, team structure and revenue goals.
Trusted by revenue teams across 4+ channels.