Shipment inquiry handling
Every tracking question, pickup request, and delivery update is tied to the right account and shipment context.
Support answers faster without hunting across systems.
Brixi for Logistics & Delivery
Handle every shipment exception. Grow every B2B account.
Logistics support volume is crushing — and every exception is a revenue risk. Brixi's Aria AI agents handle shipment status, exceptions, and customer questions in under 3 seconds, Workflows triage incidents to the right human, and the unified customer CRM keeps every account relationship in one timeline to protect enterprise revenue.
<3s
AI response to every shipment inquiry and exception
−60%
lower support cost per shipment
1 CRM
account timeline across shipments, exceptions, and invoices
One platform across every logistics & delivery channel
CRM automation in practice
A logistics CRM for shipment updates, exceptions, and SLA recovery
Give operations, sales, and support one place to track shipment conversations, delivery issues, customer updates, and account health.
Delivery exception routing
Delayed, failed, damaged, or address-change cases create owner tasks and customer notifications automatically.
Exceptions move before customers escalate.
SLA and account visibility
SLA breaches, repeat issues, and high-value accounts surface in smart lists for sales and operations leaders.
Teams protect revenue while fixing operations.
How Brixi works for Logistics & Delivery
Logistics & Delivery, configured on a flexible CRM
AI conversation
Aria shipment AI agent
Handles status, delivery, and routine support questions at scale across every channel — so ops teams focus on exceptions. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Web chat, WhatsApp, Voice calls, Email.
- Handles status, delivery, and routine support questions at scale across every channel — so ops teams focus on exceptions.
- Native integration with Salesforce and HubSpot
- Deflect support volume without damaging B2B relationships
Who it’s for
Built for every logistics & delivery sub-vertical
Same platform, tuned for how your specific segment sells, books and retains revenue.
01
Aria shipment AI agent
Aria shipment AI agent
Handles status, delivery, and routine support questions at scale across every channel — so ops teams focus on exceptions.
- Handles status, delivery, and routine support questions at scale across every channel — so ops teams focus on exceptions.
02
Exception triage workflows
Exception triage workflows
Automatic classification, urgency scoring, and routing of shipment exceptions to the right team.
- Automatic classification, urgency scoring, and routing of shipment exceptions to the right team.
03
Unified account CRM
Unified account CRM
One timeline per B2B customer with every shipment, conversation, exception, and invoice — shared across sales, ops, and support.
- One timeline per B2B customer with every shipment, conversation, exception, and invoice — shared across sales, ops, and support.
04
Pulse churn & expansion intelligence
Pulse churn & expansion intelligence
Reads shipment patterns, exception frequency, and account behavior to flag churn risk and growth moments.
- Reads shipment patterns, exception frequency, and account behavior to flag churn risk and growth moments.
For every role on your team
Role-specific views on the same customer record
Brixi keeps the underlying record shared while each role sees the context, tasks, and next actions relevant to their work.
Head of Sales
Grow logistics & delivery revenue predictably
Pipeline visibility by stage, source and agent. Forecasts that actually match what closes.
Operations lead
Automate the repetitive 80%
Workflows take care of reminders, reschedules and document chases so ops focuses on exceptions.
Marketing head
Tie every campaign to booked revenue
UTM-tagged conversations, source attribution and cohort analytics across every channel.
CX & retention
Keep customers longer
Lifecycle nudges, sentiment detection, and retention playbooks tuned to your buyers.
The Brixi journey
How logistics teams use Brixi to protect revenue
From inbound inquiry to enterprise retention — Aria handles routine volume, Workflows triage exceptions, Pulse flags churn risk, and the CRM keeps account managers aligned.
Step 1
01Respond (Aria)
Aria answers shipment status, delivery, and routine questions instantly across chat, voice, and WhatsApp — 24/7.
Step 2
02Triage (Workflows)
Exceptions, delays, and high-urgency cases are classified and routed to the right human with full context attached.
Step 3
03Recover (CRM)
Account managers see the full relationship — every shipment, exception, invoice, and conversation — to handle recovery without context loss.
Step 4
04Expand (Pulse)
Pulse reads shipment growth and exception patterns to flag expansion and churn moments in real time.
Numbers that move
What changes when Brixi goes live
Typical results within 60 days of rollout for logistics & delivery teams.
First-response time
Before
Hours
With Brixi
< 5s
Lead → meeting conversion
Before
Industry avg
With Brixi
↑ 2.1×
Agent hours saved / week
Before
—
With Brixi
24+ hrs
Dormant reactivation
Before
< 8%
With Brixi
22%
Compliance-ready
AI that your auditor can read
Every conversation, consent and approval is logged — so you never trade speed for oversight.
Consent-first messaging
Granular opt-in capture and one-tap opt-out across every outbound channel.
Audit logs on every interaction
Immutable logs for every AI conversation, with PII redaction on stored transcripts.
Role-based access
Tenant-scoped access so teams only see the pipelines and data they are authorised for.
Data residency options
Regional hosting (India, UAE, EU, North America) with tenant isolation.
Core capabilities
Everything Logistics & Delivery teams need in one platform
Aria shipment AI agent
Handles status, delivery, and routine support questions at scale across every channel — so ops teams focus on exceptions.
Exception triage workflows
Automatic classification, urgency scoring, and routing of shipment exceptions to the right team.
Unified account CRM
One timeline per B2B customer with every shipment, conversation, exception, and invoice — shared across sales, ops, and support.
Pulse churn & expansion intelligence
Reads shipment patterns, exception frequency, and account behavior to flag churn risk and growth moments.
Works with your stack
Connect Brixi to the tools you already use
Salesforce
HubSpotShipStationSAPNetSuite
WhatsAppFrequently asked
Answers before you ask
How fast can we launch Brixi for logistics & delivery?+
Most teams go live in 2–3 weeks. Complex integrations add another 1–2 weeks.
Does Brixi replace our existing CRM?+
Brixi can replace or complement your CRM. We integrate with Salesforce, HubSpot, ShipStation and more.
Can Aria handle conversations in our customers’ languages?+
Yes. Aria supports 20+ languages with mid-conversation language switching.
What does pricing look like?+
Brixi is priced per team seat and conversation volume. Book a demo for a tailored quote.
Ready to grow revenue?
See Brixi working for your logistics & delivery team.
Book a 30-minute demo. We’ll map Brixi’s AI agents, CRM and workflows to your exact channels, team structure and revenue goals.
Trusted by revenue teams across 4+ channels.