Shipment inquiry handling
Every tracking question, pickup request, and delivery update is tied to the right account and shipment context.
Support answers faster without hunting across systems.
Brixi for Logistics & Delivery
Handle every shipment exception. Grow every B2B account.
Logistics support volume is crushing — and every exception is a revenue risk. Brixi's Aria AI agents handle shipment status, exceptions, and customer questions in under 3 seconds, Workflows triage incidents to the right human, and the unified customer CRM keeps every account relationship in one timeline to protect enterprise revenue.
<3s
AI response to every shipment inquiry and exception
−60%
lower support cost per shipment
1 CRM
account timeline across shipments, exceptions, and invoices
One platform across every logistics & delivery channel
Web chatWhatsAppVoice callsEmail
CRM automation in practice
A logistics CRM for shipment updates, exceptions, and SLA recovery
Give operations, sales, and support one place to track shipment conversations, delivery issues, customer updates, and account health.
Delivery exception routing
Delayed, failed, damaged, or address-change cases create owner tasks and customer notifications automatically.
Exceptions move before customers escalate.
SLA and account visibility
SLA breaches, repeat issues, and high-value accounts surface in smart lists for sales and operations leaders.
Teams protect revenue while fixing operations.
Who it’s for
Built for every logistics & delivery sub-vertical
Same platform, tuned for how your specific segment sells, books and retains revenue.
01
Aria shipment AI agent
Aria shipment AI agent
Handles status, delivery, and routine support questions at scale across every channel — so ops teams focus on exceptions.
Where it hurts
- Thousands of status, exception, and delivery questions every day — without AI deflection, support cost eats margin on every single shipment.
What Brixi delivers
- Handles status, delivery, and routine support questions at scale across every channel — so ops teams focus on exceptions.
02
Exception triage workflows
Exception triage workflows
Automatic classification, urgency scoring, and routing of shipment exceptions to the right team.
Where it hurts
- One mishandled exception on a high-volume account costs you hundreds of thousands in annual revenue. Without fast triage, big accounts leave without warning.
What Brixi delivers
- Automatic classification, urgency scoring, and routing of shipment exceptions to the right team.
03
Unified account CRM
Unified account CRM
One timeline per B2B customer with every shipment, conversation, exception, and invoice — shared across sales, ops, and support.
Where it hurts
- Account managers cannot see shipment patterns, growth signals, or expansion readiness without one unified customer timeline.
What Brixi delivers
- One timeline per B2B customer with every shipment, conversation, exception, and invoice — shared across sales, ops, and support.
04
Pulse churn & expansion intelligence
Pulse churn & expansion intelligence
Reads shipment patterns, exception frequency, and account behavior to flag churn risk and growth moments.
Where it hurts
- Thousands of status, exception, and delivery questions every day — without AI deflection, support cost eats margin on every single shipment.
What Brixi delivers
- Reads shipment patterns, exception frequency, and account behavior to flag churn risk and growth moments.
How Brixi works for Logistics & Delivery
Logistics & Delivery follow-up, configured on a flexible CRM
These examples use Brixi primitives every team can configure: lead records, custom fields, conversations, tasks, routing, reminders, and buyer-intent signals.
AI conversation
Aria shipment AI agent
Handles status, delivery, and routine support questions at scale across every channel — so ops teams focus on exceptions. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Web chat, WhatsApp, Voice calls, Email.
- Handles status, delivery, and routine support questions at scale across every channel — so ops teams focus on exceptions.
- Native integration with Salesforce and HubSpot
- Deflect support volume without damaging B2B relationships
- Dashboards built for your team’s weekly review
Pipeline truth
Exception triage workflows
Automatic classification, urgency scoring, and routing of shipment exceptions to the right team. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Web chat, WhatsApp, Voice calls, Email.
- Automatic classification, urgency scoring, and routing of shipment exceptions to the right team.
- Native integration with Salesforce and HubSpot
- Protect enterprise accounts with fast exception triage
- Dashboards built for your team’s weekly review
Lifecycle automation
Unified account CRM
One timeline per B2B customer with every shipment, conversation, exception, and invoice — shared across sales, ops, and support. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Web chat, WhatsApp, Voice calls, Email.
- One timeline per B2B customer with every shipment, conversation, exception, and invoice — shared across sales, ops, and support.
- Native integration with Salesforce and HubSpot
- Grow expansion revenue from real shipment patterns
- Dashboards built for your team’s weekly review
Where revenue leaks today
What Logistics & Delivery teams lose without Brixi
From shipment inquiry to exception recovery to B2B retention: Brixi helps 3PLs, freight brokers, and delivery networks handle support volume, protect enterprise accounts, and grow recurring shipping revenue without scaling ops headcount.
01
Support volume erodes margin per shipment
Thousands of status, exception, and delivery questions every day — without AI deflection, support cost eats margin on every single shipment.
Brixi closes this leak
02
Enterprise accounts quietly churn on exceptions
One mishandled exception on a high-volume account costs you hundreds of thousands in annual revenue. Without fast triage, big accounts leave without warning.
Brixi closes this leak
03
Expansion revenue is invisible in silos
Account managers cannot see shipment patterns, growth signals, or expansion readiness without one unified customer timeline.
Brixi closes this leak
For every role on your team
Role-specific views on the same customer record
Brixi keeps the underlying record shared while each role sees the context, tasks, and next actions relevant to their work.
Head of Sales
Grow logistics & delivery revenue predictably
Pipeline visibility by stage, source and agent. Forecasts that actually match what closes.
Operations lead
Automate the repetitive 80%
Workflows take care of reminders, reschedules and document chases so ops focuses on exceptions.
Marketing head
Tie every campaign to booked revenue
UTM-tagged conversations, source attribution and cohort analytics across every channel.
CX & retention
Keep customers longer
Lifecycle nudges, sentiment detection, and retention playbooks tuned to your buyers.
The Brixi journey
How logistics teams use Brixi to protect revenue
From inbound inquiry to enterprise retention — Aria handles routine volume, Workflows triage exceptions, Pulse flags churn risk, and the CRM keeps account managers aligned.
Step 1
01Respond (Aria)
Aria answers shipment status, delivery, and routine questions instantly across chat, voice, and WhatsApp — 24/7.
Step 2
02Triage (Workflows)
Exceptions, delays, and high-urgency cases are classified and routed to the right human with full context attached.
Step 3
03Recover (CRM)
Account managers see the full relationship — every shipment, exception, invoice, and conversation — to handle recovery without context loss.
Step 4
04Expand (Pulse)
Pulse reads shipment growth and exception patterns to flag expansion and churn moments in real time.
AI + CRM at work
AI response, intent signals, CRM, and workflows in one motion
Brixi does not require a separate vertical product to be useful. Teams configure the same CRM, channels, and workflow layer around their own lead stages and operating rules.
AI
Aria shipment agent
AI voice and chat trained for logistics — status lookups, delivery questions, exception capture.
Protects margin by deflecting high-volume support at scale.
Automation
Exception triage workflows
Automated classification and routing of shipment exceptions by urgency and account tier.
Reduces exception-driven churn on enterprise accounts.
CRM
Unified account CRM
One B2B customer timeline across every shipment, conversation, and invoice.
Keeps sales, ops, and support aligned on every relationship.
Intelligence
Pulse account-intent intelligence
Reads shipment volume, exception patterns, and account behavior to surface churn and expansion moments.
Turns operational data into retention and growth signals.
Numbers that move
What changes when Brixi goes live
Typical results within 60 days of rollout for logistics & delivery teams.
First-response time
Before
Hours
With Brixi
< 5s
Lead → meeting conversion
Before
Industry avg
With Brixi
↑ 2.1×
Agent hours saved / week
Before
—
With Brixi
24+ hrs
Dormant reactivation
Before
< 8%
With Brixi
22%
Compliance-ready
AI that your auditor can read
Every conversation, consent and approval is logged — so you never trade speed for oversight.
Consent-first messaging
Granular opt-in capture and one-tap opt-out across every outbound channel.
Audit logs on every interaction
Immutable logs for every AI conversation, with PII redaction on stored transcripts.
Role-based access
Tenant-scoped access so teams only see the pipelines and data they are authorised for.
Data residency options
Regional hosting (India, UAE, EU, North America) with tenant isolation.
Core capabilities
Everything Logistics & Delivery teams need in one platform
Aria shipment AI agent
Handles status, delivery, and routine support questions at scale across every channel — so ops teams focus on exceptions.
Exception triage workflows
Automatic classification, urgency scoring, and routing of shipment exceptions to the right team.
Unified account CRM
One timeline per B2B customer with every shipment, conversation, exception, and invoice — shared across sales, ops, and support.
Pulse churn & expansion intelligence
Reads shipment patterns, exception frequency, and account behavior to flag churn risk and growth moments.
Works with your stack
Connect Brixi to the tools you already use
Salesforce
HubSpotShipStationSAPNetSuite
WhatsAppReal use cases
What teams ship with Brixi on day one
1
Survive peak-season volume
During holiday peaks, Aria handles thousands of simultaneous status questions so ops only touches true exceptions.
2
Save an at-risk enterprise account
Pulse detects rising exception frequency on a top-10 account and auto-escalates to the account manager with a full recovery brief.
3
Grow a B2B account
Shipment volume ramping on a mid-market customer — Workflows auto-trigger an expansion conversation with the sales team.
Frequently asked
Answers before you ask
How fast can we launch Brixi for logistics & delivery?+
Most teams go live in 2–3 weeks. Complex integrations add another 1–2 weeks.
Does Brixi replace our existing CRM?+
Brixi can replace or complement your CRM. We integrate with Salesforce, HubSpot, ShipStation and more.
Can Aria handle conversations in our customers’ languages?+
Yes. Aria supports 20+ languages with mid-conversation language switching.
What does pricing look like?+
Brixi is priced per team seat and conversation volume. Book a demo for a tailored quote.
Ready to grow revenue?
See Brixi working for your logistics & delivery team.
Book a 30-minute demo. We’ll map Brixi’s AI agents, CRM and workflows to your exact channels, team structure and revenue goals.
Trusted by revenue teams across 4+ channels.