Logistics support volume is crushing — and every exception is a revenue risk. Brixi's Aria AI agents handle shipment status, exceptions, and customer questions in under 3 seconds, Workflows triage incidents to the right human, and the unified customer CRM keeps every account relationship in one timeline to protect enterprise revenue.
<3s
AI response to every shipment inquiry and exception
−60%
lower support cost per shipment
1 CRM
account timeline across shipments, exceptions, and invoices
One platform across every logistics & delivery channel
Who it’s for
Same platform, tuned for how your specific segment sells, books and retains revenue.
Aria shipment AI agent
Handles status, delivery, and routine support questions at scale across every channel — so ops teams focus on exceptions.
Where it hurts
What Brixi delivers
Exception triage workflows
Automatic classification, urgency scoring, and routing of shipment exceptions to the right team.
Where it hurts
What Brixi delivers
Unified account CRM
One timeline per B2B customer with every shipment, conversation, exception, and invoice — shared across sales, ops, and support.
Where it hurts
What Brixi delivers
Pulse churn & expansion intelligence
Reads shipment patterns, exception frequency, and account behavior to flag churn risk and growth moments.
Where it hurts
What Brixi delivers
How Brixi works for Logistics & Delivery
AI conversation
Handles status, delivery, and routine support questions at scale across every channel — so ops teams focus on exceptions. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Web chat, WhatsApp, Voice calls, Email.
Pipeline truth
Automatic classification, urgency scoring, and routing of shipment exceptions to the right team. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Web chat, WhatsApp, Voice calls, Email.
Lifecycle automation
One timeline per B2B customer with every shipment, conversation, exception, and invoice — shared across sales, ops, and support. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Web chat, WhatsApp, Voice calls, Email.
Where revenue leaks today
From shipment inquiry to exception recovery to B2B retention: Brixi helps 3PLs, freight brokers, and delivery networks handle support volume, protect enterprise accounts, and grow recurring shipping revenue without scaling ops headcount.
Thousands of status, exception, and delivery questions every day — without AI deflection, support cost eats margin on every single shipment.
One mishandled exception on a high-volume account costs you hundreds of thousands in annual revenue. Without fast triage, big accounts leave without warning.
Account managers cannot see shipment patterns, growth signals, or expansion readiness without one unified customer timeline.
For every role on your team
Brixi gives every team the view they need, without forcing them into someone else’s workflow.
Head of Sales
Pipeline visibility by stage, source and agent. Forecasts that actually match what closes.
Operations lead
Workflows take care of reminders, reschedules and document chases so ops focuses on exceptions.
Marketing head
UTM-tagged conversations, source attribution and cohort analytics across every channel.
CX & retention
Lifecycle nudges, sentiment detection, and retention playbooks tuned to your buyers.
The Brixi journey
From inbound inquiry to enterprise retention — Aria handles routine volume, Workflows triage exceptions, Pulse flags churn risk, and the CRM keeps account managers aligned.
Step 1
01Aria answers shipment status, delivery, and routine questions instantly across chat, voice, and WhatsApp — 24/7.
Step 2
02Exceptions, delays, and high-urgency cases are classified and routed to the right human with full context attached.
Step 3
03Account managers see the full relationship — every shipment, exception, invoice, and conversation — to handle recovery without context loss.
Step 4
04Pulse reads shipment growth and exception patterns to flag expansion and churn moments in real time.
AI + CRM at work
Four products, one platform. Working together in ways that wouldn’t be possible if you stitched them from point tools.
AI voice and chat trained for logistics — status lookups, delivery questions, exception capture.
Protects margin by deflecting high-volume support at scale.
Automated classification and routing of shipment exceptions by urgency and account tier.
Reduces exception-driven churn on enterprise accounts.
One B2B customer timeline across every shipment, conversation, and invoice.
Keeps sales, ops, and support aligned on every relationship.
Reads shipment volume, exception patterns, and account behavior to surface churn and expansion moments.
Turns operational data into retention and growth signals.
Numbers that move
Typical results within 60 days of rollout for logistics & delivery teams.
First-response time
Before
Hours
With Brixi
< 5s
Lead → meeting conversion
Before
Industry avg
With Brixi
↑ 2.1×
Agent hours saved / week
Before
—
With Brixi
24+ hrs
Dormant reactivation
Before
< 8%
With Brixi
22%
Compliance-ready
Every conversation, consent and approval is logged — so you never trade speed for oversight.
Granular opt-in capture and one-tap opt-out across every outbound channel.
Immutable logs for every AI conversation, with PII redaction on stored transcripts.
Tenant-scoped access so teams only see the pipelines and data they are authorised for.
Regional hosting (India, UAE, EU, North America) with tenant isolation.
Core capabilities
Handles status, delivery, and routine support questions at scale across every channel — so ops teams focus on exceptions.
Automatic classification, urgency scoring, and routing of shipment exceptions to the right team.
One timeline per B2B customer with every shipment, conversation, exception, and invoice — shared across sales, ops, and support.
Reads shipment patterns, exception frequency, and account behavior to flag churn risk and growth moments.
Works with your stack
Real use cases
During holiday peaks, Aria handles thousands of simultaneous status questions so ops only touches true exceptions.
Pulse detects rising exception frequency on a top-10 account and auto-escalates to the account manager with a full recovery brief.
Shipment volume ramping on a mid-market customer — Workflows auto-trigger an expansion conversation with the sales team.
Frequently asked
Most teams go live in 2–3 weeks. Complex integrations add another 1–2 weeks.
Brixi can replace or complement your CRM. We integrate with Salesforce, HubSpot, ShipStation and more.
Yes. Aria supports 20+ languages with mid-conversation language switching.
Brixi is priced per team seat and conversation volume. Book a demo for a tailored quote.
Ready to grow revenue?
Book a 30-minute demo. We’ll map Brixi’s AI agents, CRM and workflows to your exact channels, team structure and revenue goals.
Trusted by revenue teams across 4+ channels.