E-commerce brands lose 70%+ of carts and the difference between good and great retention is speed. Brixi's Aria AI agents handle returns, order questions, and pre-purchase chat in under 3 seconds, Workflows automate cart recovery and post-purchase journeys, and the unified shopper CRM keeps every order, question, and return in one customer timeline.
<3s
AI response on chat, WhatsApp, and Instagram
+40%
cart recovery with behavior-triggered flows
1 CRM
shopper timeline across orders, returns, and support
One platform across every e-commerce & retail channel
Who it’s for
Same platform, tuned for how your specific segment sells, books and retains revenue.
Aria AI shopper agent
Handles pre-purchase questions, sizing, availability, returns, and order status 24/7 across Instagram, WhatsApp, and web chat.
Where it hurts
What Brixi delivers
Cart recovery workflows
Behavior-triggered abandoned cart sequences across WhatsApp, email, and voice recover revenue that generic drip campaigns miss.
Where it hurts
What Brixi delivers
Unified shopper CRM
One record per shopper with every order, return, message, and product view — shared with marketing, support, and retention teams.
Where it hurts
What Brixi delivers
Pulse retention intelligence
Reads browsing, purchase, and support signals to surface upsell, restock, and win-back moments in real time.
Where it hurts
What Brixi delivers
How Brixi works for E-commerce & Retail
AI conversation
Handles pre-purchase questions, sizing, availability, returns, and order status 24/7 across Instagram, WhatsApp, and web chat. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Instagram, WhatsApp, Web chat, Email.
Pipeline truth
Behavior-triggered abandoned cart sequences across WhatsApp, email, and voice recover revenue that generic drip campaigns miss. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Instagram, WhatsApp, Web chat, Email.
Lifecycle automation
One record per shopper with every order, return, message, and product view — shared with marketing, support, and retention teams. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Instagram, WhatsApp, Web chat, Email.
Where revenue leaks today
From first product view to post-purchase loyalty: Brixi helps online brands recover abandoned carts, deflect repetitive support, and grow LTV through automated retention — without scaling support headcount.
Generic email recovery sequences ignore why the shopper actually hesitated. Without fast, personalised outreach across WhatsApp and chat, cart revenue leaks daily.
Order status, return questions, and sizing inquiries drown support teams — pulling margin out of every shipment while angry customers wait in queue.
Without behavior intelligence, brands miss the exact window to launch the next relevant offer — and shoppers move to the next store in their feed.
For every role on your team
Brixi gives every team the view they need, without forcing them into someone else’s workflow.
Head of Sales
Pipeline visibility by stage, source and agent. Forecasts that actually match what closes.
Operations lead
Workflows take care of reminders, reschedules and document chases so ops focuses on exceptions.
Marketing head
UTM-tagged conversations, source attribution and cohort analytics across every channel.
CX & retention
Lifecycle nudges, sentiment detection, and retention playbooks tuned to your buyers.
The Brixi journey
From product view to loyal customer — Aria supports shoppers instantly, Workflows recover carts and drive retention, and the CRM keeps every touch in one shopper timeline.
Step 1
01Aria handles pre-purchase questions on Instagram, WhatsApp, and web chat — answering sizing, availability, and shipping in under 3 seconds.
Step 2
02Abandoned carts trigger personalised WhatsApp + email flows within minutes — not a day later when the shopper has already bought elsewhere.
Step 3
03Returns, order status, and post-purchase questions are resolved instantly by Aria — freeing human agents for premium customer moments.
Step 4
04Pulse detects repeat-purchase windows and launches timely restock + upsell journeys that grow shopper LTV.
AI + CRM at work
Four products, one platform. Working together in ways that wouldn’t be possible if you stitched them from point tools.
E-commerce trained AI that handles shopping questions, order status, returns, and pre-purchase guidance.
Converts more browsers into buyers and deflects support volume.
Behavior-triggered flows for abandoned carts, post-purchase upsells, return saves, and win-back sequences.
Recovers abandoned revenue and grows repeat purchase rate.
One timeline per shopper with orders, returns, support history, and product engagement.
Powers personalised retention across every touchpoint.
Reads browse, purchase, and support behavior to flag upsell, restock, and win-back moments.
Turns real shopper behavior into the next revenue action.
Numbers that move
Typical results within 60 days of rollout for e-commerce & retail teams.
First-response time
Before
Hours
With Brixi
< 5s
Lead → meeting conversion
Before
Industry avg
With Brixi
↑ 2.1×
Agent hours saved / week
Before
—
With Brixi
24+ hrs
Dormant reactivation
Before
< 8%
With Brixi
22%
Compliance-ready
Every conversation, consent and approval is logged — so you never trade speed for oversight.
Granular opt-in capture and one-tap opt-out across every outbound channel.
Immutable logs for every AI conversation, with PII redaction on stored transcripts.
Tenant-scoped access so teams only see the pipelines and data they are authorised for.
Regional hosting (India, UAE, EU, North America) with tenant isolation.
Core capabilities
Handles pre-purchase questions, sizing, availability, returns, and order status 24/7 across Instagram, WhatsApp, and web chat.
Behavior-triggered abandoned cart sequences across WhatsApp, email, and voice recover revenue that generic drip campaigns miss.
One record per shopper with every order, return, message, and product view — shared with marketing, support, and retention teams.
Reads browsing, purchase, and support signals to surface upsell, restock, and win-back moments in real time.
Works with your stack
Real use cases
When a shopper abandons checkout, Workflows launch an instant WhatsApp recovery with a personalised incentive — before they switch stores.
Aria handles late-night Instagram DMs about sizing and availability so interest converts to purchase while the brand sleeps.
When a return request arrives, Aria offers a swap, credit, or personalised alternative — saving revenue that would otherwise walk out.
Frequently asked
Most teams go live in 2–3 weeks. Complex integrations add another 1–2 weeks.
Brixi can replace or complement your CRM. We integrate with Shopify, WooCommerce, Meta Ads and more.
Yes. Aria supports 20+ languages with mid-conversation language switching.
Brixi is priced per team seat and conversation volume. Book a demo for a tailored quote.
Ready to grow revenue?
Book a 30-minute demo. We’ll map Brixi’s AI agents, CRM and workflows to your exact channels, team structure and revenue goals.
Trusted by revenue teams across 4+ channels.