Cart and checkout recovery
High-value abandoned carts trigger WhatsApp or email follow-up with product, discount, and owner context.
Recover revenue before intent disappears.
Brixi for E-commerce
Recover every abandoned cart. Grow every shopper relationship.
E-commerce brands lose 70%+ of carts and the difference between good and great retention is speed. Brixi's Aria AI agents handle returns, order questions, and pre-purchase chat in under 3 seconds, Workflows automate cart recovery and post-purchase journeys, and the unified shopper CRM keeps every order, question, and return in one customer timeline.
<3s
AI response on chat, WhatsApp, and Instagram
+40%
cart recovery with behavior-triggered flows
1 CRM
shopper timeline across orders, returns, and support
One platform across every e-commerce & retail channel
CRM automation in practice
A commerce CRM for carts, conversations, and repeat purchase
Connect customer support, WhatsApp campaigns, cart recovery, order issues, and repeat-purchase segments in one CRM.
Order issue routing
Delivery delays, returns, and refund questions create cases with customer history and SLA ownership.
Support resolves issues without asking customers to repeat.
Repeat purchase segmentation
Customers are segmented by product interest, purchase recency, support sentiment, and campaign response.
Retention campaigns become more targeted.
How Brixi works for E-commerce & Retail
E-commerce & Retail, configured on a flexible CRM
AI conversation
Aria AI shopper agent
Handles pre-purchase questions, sizing, availability, returns, and order status 24/7 across Instagram, WhatsApp, and web chat. Brixi combines Aria voice and chat, Pulse buyer-intent intelligence, and workflow automation to run this without adding headcount — across Instagram, WhatsApp, Web chat, Email.
- Handles pre-purchase questions, sizing, availability, returns, and order status 24/7 across Instagram, WhatsApp, and web chat.
- Native integration with Shopify and WooCommerce
- Recover abandoned carts with personalised cross-channel flows
Who it’s for
Built for every e-commerce & retail sub-vertical
Same platform, tuned for how your specific segment sells, books and retains revenue.
01
Aria AI shopper agent
Aria AI shopper agent
Handles pre-purchase questions, sizing, availability, returns, and order status 24/7 across Instagram, WhatsApp, and web chat.
- Handles pre-purchase questions, sizing, availability, returns, and order status 24/7 across Instagram, WhatsApp, and web chat.
02
Cart recovery workflows
Cart recovery workflows
Behavior-triggered abandoned cart sequences across WhatsApp, email, and voice recover revenue that generic drip campaigns miss.
- Behavior-triggered abandoned cart sequences across WhatsApp, email, and voice recover revenue that generic drip campaigns miss.
03
Unified shopper CRM
Unified shopper CRM
One record per shopper with every order, return, message, and product view — shared with marketing, support, and retention teams.
- One record per shopper with every order, return, message, and product view — shared with marketing, support, and retention teams.
04
Pulse retention intelligence
Pulse retention intelligence
Reads browsing, purchase, and support signals to surface upsell, restock, and win-back moments in real time.
- Reads browsing, purchase, and support signals to surface upsell, restock, and win-back moments in real time.
For every role on your team
Role-specific views on the same customer record
Brixi keeps the underlying record shared while each role sees the context, tasks, and next actions relevant to their work.
Head of Sales
Grow e-commerce & retail revenue predictably
Pipeline visibility by stage, source and agent. Forecasts that actually match what closes.
Operations lead
Automate the repetitive 80%
Workflows take care of reminders, reschedules and document chases so ops focuses on exceptions.
Marketing head
Tie every campaign to booked revenue
UTM-tagged conversations, source attribution and cohort analytics across every channel.
CX & retention
Keep customers longer
Lifecycle nudges, sentiment detection, and retention playbooks tuned to your buyers.
The Brixi journey
How online brands use Brixi to grow revenue
From product view to loyal customer — Aria supports shoppers instantly, Workflows recover carts and drive retention, and the CRM keeps every touch in one shopper timeline.
Step 1
01Engage (Aria)
Aria handles pre-purchase questions on Instagram, WhatsApp, and web chat — answering sizing, availability, and shipping in under 3 seconds.
Step 2
02Recover (Workflows)
Abandoned carts trigger personalised WhatsApp + email flows within minutes — not a day later when the shopper has already bought elsewhere.
Step 3
03Support (Aria)
Returns, order status, and post-purchase questions are resolved instantly by Aria — freeing human agents for premium customer moments.
Step 4
04Retain (Pulse)
Pulse detects repeat-purchase windows and launches timely restock + upsell journeys that grow shopper LTV.
Numbers that move
What changes when Brixi goes live
Typical results within 60 days of rollout for e-commerce & retail teams.
First-response time
Before
Hours
With Brixi
< 5s
Lead → meeting conversion
Before
Industry avg
With Brixi
↑ 2.1×
Agent hours saved / week
Before
—
With Brixi
24+ hrs
Dormant reactivation
Before
< 8%
With Brixi
22%
Compliance-ready
AI that your auditor can read
Every conversation, consent and approval is logged — so you never trade speed for oversight.
Consent-first messaging
Granular opt-in capture and one-tap opt-out across every outbound channel.
Audit logs on every interaction
Immutable logs for every AI conversation, with PII redaction on stored transcripts.
Role-based access
Tenant-scoped access so teams only see the pipelines and data they are authorised for.
Data residency options
Regional hosting (India, UAE, EU, North America) with tenant isolation.
Core capabilities
Everything E-commerce & Retail teams need in one platform
Aria AI shopper agent
Handles pre-purchase questions, sizing, availability, returns, and order status 24/7 across Instagram, WhatsApp, and web chat.
Cart recovery workflows
Behavior-triggered abandoned cart sequences across WhatsApp, email, and voice recover revenue that generic drip campaigns miss.
Unified shopper CRM
One record per shopper with every order, return, message, and product view — shared with marketing, support, and retention teams.
Pulse retention intelligence
Reads browsing, purchase, and support signals to surface upsell, restock, and win-back moments in real time.
Works with your stack
Connect Brixi to the tools you already use
ShopifyWooCommerce
Meta Ads
Instagram
WhatsAppKlaviyo
Meta AdsInstagramWhatsAppKlaviyoFrequently asked
Answers before you ask
How fast can we launch Brixi for e-commerce & retail?+
Most teams go live in 2–3 weeks. Complex integrations add another 1–2 weeks.
Does Brixi replace our existing CRM?+
Brixi can replace or complement your CRM. We integrate with Shopify, WooCommerce, Meta Ads and more.
Can Aria handle conversations in our customers’ languages?+
Yes. Aria supports 20+ languages with mid-conversation language switching.
What does pricing look like?+
Brixi is priced per team seat and conversation volume. Book a demo for a tailored quote.
Ready to grow revenue?
See Brixi working for your e-commerce & retail team.
Book a 30-minute demo. We’ll map Brixi’s AI agents, CRM and workflows to your exact channels, team structure and revenue goals.
Trusted by revenue teams across 4+ channels.