Customer Success
All open rolesAI Implementation & Customer Success Associate
Turn every signed customer into a confident, successful Brixi operator.
Brixi connects CRM, AI assistants, omnichannel conversations, workflows, and customer intelligence in one platform. Successful onboarding therefore means more than completing a setup call. You will learn how each customer sells, supports, and operates; configure Brixi around that reality; test the experience end to end; and help the customer reach a meaningful first outcome. You will also carry what you learn back to product and engineering so every implementation makes the platform and the next onboarding better.
A typical week
- Run customer discovery and onboarding sessions to understand the business, users, customer journey, desired outcomes, data, and technical dependencies.
- Configure CRM stages, fields, AI assistants, communication channels, routing rules, workflows, and automations around the customer’s operating process.
- Test conversations, data flows, integrations, permissions, triggers, and edge cases before helping the customer go live.
- Train administrators, managers, and end users, then monitor adoption and follow through on open questions, risks, and commitments.
- Reproduce issues, resolve configuration problems, and give product or engineering clear evidence when a technical escalation is required.
What you’ll do
- Own assigned implementations from sales handoff through discovery, configuration, validation, launch, and early adoption.
- Translate customer requirements into practical CRM structures, AI behavior, workflows, channel setup, and success milestones.
- Coordinate customer data imports, field mapping, user access, integrations, and launch readiness with internal and customer teams.
- Build and tune AI assistants using the customer’s business context, knowledge, conversation goals, escalation rules, and quality standards.
- Create clear implementation plans, meeting notes, owners, timelines, training material, and handoff documentation.
- Track activation, feature adoption, implementation risks, and customer health; intervene before a stalled onboarding becomes churn.
- Review customer usage and outcomes, recommend improvements, and help teams adopt more valuable parts of the platform.
- Turn recurring customer friction into useful bug reports, product feedback, reusable templates, checklists, and process improvements.
What you’ll bring
- 1–2 years of hands-on experience deploying customer-facing AI solutions or onboarding and implementing CRM, automation, or B2B SaaS platforms.
- Evidence that you have taken customers from requirements discovery through configuration, testing, training, and go-live.
- Ability to understand a business process and translate it into fields, stages, rules, workflows, prompts, or system configuration.
- Strong written and verbal communication, including the ability to explain technical concepts to non-technical customers.
- Comfort working with customer data, imports, spreadsheets, integrations, testing checklists, and multiple concurrent implementations.
- A high-ownership approach to troubleshooting: clarify the problem, reproduce it, solve what you can, escalate clearly, and close the loop with the customer.
- Organized project-management habits and reliable follow-through in a fast-moving startup environment.
Helpful, but not required
- Experience with HubSpot, Salesforce, Zoho, Freshworks, Pipedrive, or another CRM platform.
- Experience configuring chatbots, AI assistants, WhatsApp Business, voice automation, or customer-support workflows.
- Familiarity with APIs, webhooks, data mapping, authentication, or no-code automation tools.
- Experience onboarding Indian SMB or mid-market customers across sales, support, or operations teams.
- Comfort reviewing AI conversations and improving instructions, knowledge, routing, and escalation behavior.
What success looks like
- Customers move from signed agreement to a correctly configured, tested, and live Brixi workspace with clear ownership and momentum.
- Administrators and end users understand how to operate the platform and adopt the workflows that create value for their business.
- Implementation risks are surfaced early, technical issues reach the right owner with useful evidence, and customers never have to chase for an update.
- Time-to-value, onboarding completion, activation, adoption, and customer satisfaction improve as the onboarding system becomes more repeatable.
Your first 90 days
- Learn Brixi’s CRM, AI assistants, communication channels, workflow automation, implementation process, and most common customer use cases.
- Shadow active onboardings, complete product configuration exercises, and independently own a scoped customer implementation through go-live.
- Create or improve one reusable onboarding asset—such as a discovery template, launch checklist, training guide, or implementation playbook—based on real customer friction.
Compensation
Competitive compensation. Meaningful ownership.
This role includes competitive compensation + generous esop. We want the people building Brixi to share in the value they help create.
Skills and tools you’ll use.
You do not need to know every tool on day one. We care about strong fundamentals, good judgment, and the ability to learn the right tool for the problem.
Core skills
Tools & technologies
Why Brixi
Do work that compounds.
We are building a company where strong work has a visible impact on the product, the team, and the customers we serve.
Real ownership
Own outcomes, not just tasks, and see your work reach customers quickly.
Founder access
Work close to the decisions, context, and customers shaping the company.
AI-native workflow
Use modern AI tools to think, build, learn, and move faster with care.
Share in the upside
Competitive compensation and generous ESOP for the people building Brixi.
How we hire
Apply
Send your resume or LinkedIn profile and a short note about your work.
Intro conversation
Meet the team and talk through your experience, interests, and fit.
Role conversation
Work through a practical discussion connected to the role you want.
Meet the founders
Go deeper on ownership, expectations, and how we can build together.